Frequently Asked Questions
Everything you need to know about ordering and caring for your floral arrangements.
Do you offer same-day delivery across Australia?
Yes, we offer same-day delivery for most locations within Australia. To ensure your flowers arrive on the same day, please place your order before 2:00 PM on weekdays and 10:00 AM on Saturdays in the recipient's time zone.
How can I ensure my flowers stay fresh for longer?
To maximize the life of your bouquet, we recommend trimming the stems at a 45-degree angle upon arrival, placing them in a clean vase with fresh water, and using the provided flower food. Keep them in a cool spot away from direct sunlight and ripening fruit.
What happens if the recipient is not home at the time of delivery?
If the recipient is not available, our couriers will leave the flowers in a safe, shaded area at the entrance. If there is no secure place to leave the arrangement, we will contact you or the recipient to arrange a redelivery.
Can I customize a specific floral arrangement?
Absolutely. While we offer a wide range of curated designs, you can contact our customer service team to request specific flower types or color palettes to suit your home decor or special occasion.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also support digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
What is your policy if I am unhappy with the quality of the flowers?
We pride ourselves on quality. If your flowers arrive damaged or do not meet our freshness standards, please contact us within 48 hours with a photo of the arrangement, and we will provide a replacement or a full refund.