Returns & Refunds Policy

At From You Flowers Aus, we strive for complete satisfaction with every floral arrangement and home decor item. If your order arrives damaged or fails to meet our quality standards, please contact us within 48 hours to arrange a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a clear photo of the product received.

• 2.
  Assessment

  Our floral specialists will review your claim within 24 hours to ensure it meets our quality guarantee criteria.

• 3.
  Return or Disposal

  Depending on the item type, we will provide a return shipping label or instructions for the local disposal of perishable goods.

• 4.
  Resolution

  Once approved, we will process your full refund to the original payment method or dispatch a fresh replacement immediately.